How to help someone use a computer

One thing you have to tell yourself when helping someone learn to use a computer is that by the time they ask for your help, they have probably tried several things, and their computer may be in a strange state. One important rule you should keep in mind and follow is that you should never do something that they themselves are capable of doing. These related to me becuase I know that I have a tendency to do something myself when someone asks for my help, and then I'll tell them afterwards what I did, when actually I should tell them how to do it and help them do it themselves. This could help in our group presentation if we decide what we want to tell the class and then split up the work so that we each do our own part.